Member's Code of Conduct

Members' Code of Conduct


Please note that this process is only for complaints about the conduct of councillors serving on the Bedfordshire Fire & Rescue Authority (BFRA). It is not for general complaints or compliments against the Bedfordshire Fire & Rescue Service & or its employees.

To make a complaint regarding the Service or an employee, please email complaints@bedsfire.com or telephone: 01234 845000

Alternatively visit the compliments and complaints pages of our site (within the 'Contact us' section).


Complaints procedure

The Authority has, in accordance with the requirements of the Localism Act 2011, adopted a Member Code of Conduct and has put in place arrangements for dealing with allegations that a Member or Members may have breached this Code. The Member Code of Conduct can be found in the Fire Authority Handbook. .

How to make a complaint

If you wish to complain about the conduct of a Member of the Authority you must submit your complaint to:

The Secretary/Monitoring Officer
Service Headquarters
Southfields Road
Kempston
Bedfordshire
MK42 7NR

Please note that the process outlined in the complaints guidance only applies to allegations that a Member or Members may have failed to follow the Code of Conduct. It will not deal with complaints about things that are not covered by the Members' Code of Conduct.