Agenda item

To consider a report

46.1     ACFO Evans introduced his report on the proposed suite of indicators and associated targets for 2018/19 for approval by Members. Additional information to inform the target setting process was appended to the report and included the scope of performance indicators relating to response times and the graphical representation of performance trends to illustrate the Service’s performance against its ‘family group’. The majority of the indicators had been set at levels based on the three or five year average.

46.2     It was proposed to amend the performance indicators measuring response times so that these were in line with those published by Government. It was recognised that this would facilitate comparison with performance of other Fire and Rescue Services and would assist in the preparation for the inspection by the HMICFRS.

46.3     No changes were proposed to the performance indicators related to PI03 (fire fatalities), PI07 (the percentage of occasions global crewing enabled a total of nine riders on two pumps) and PI15 (percentage of Building Regulations consultations completed within the prescribed timescale).

46.4     The targets for PI01 (primary fires) and PI05 (accidental dwelling fires), had been set based on the five year average.

46.5.    A 5% reduction on the five year average was being proposed for PI03 (primary fire injuries).

46.6     A target based on the 3 year average was being proposed for PI04 (deliberate building fires), with a 10% reduction on the 3 year average being proposed for PI06 (number of deliberate building fires).

46.7     Average response times would be based upon the attendance standard set in the Community Risk Management Plan (CRMP).

46.8     In response to a question, the Group was advised that there was no national non-emergency number that members of the public could call to reach the Fire and Rescue Service, although some members of the public called reception at Headquarters. The Service does not receive the high volume of non-emergency calls experienced by other blue light services.

46.9     It was proposed that a reduction of 20% on the five year average was set in relation to PI12 (number of ‘false alarm malicious’ and hoax calls mobilised to) and PI14 (number of ‘false alarm good intent’ calls mobilised to), with a target of 56% set for PI13 (percentage of ‘false alarm malicious’ and hoax calls not attended).

46.10   The target for PI16 (number of fire safety audits/inspections completed) had been reduced by 100 compared to the current performance year to enable to Service to focus on business safety advocacy.

46.11   A 15% reduction on the 2017/18 target was proposed for PI19 (automatic fire detector false alarms in non-domestic properties) based on current levels of performance.

46.12   It was recognised that targets had to be set at a level that was challenging but achievable in order to motivate staff. Consultation had taken place at Service Delivery Leadership Team level, which was then fed down through the organisation.

RESOLVED:

That the proposed Service Delivery Performance Indicators and Targets and Information Measures for 2018/19 be endorsed as set out in Appendix A to the report.